शिपिंग नीति
Falguni Shankar is committed to delivering your orders in a timely and efficient manner. Below is our detailed shipping policy to help you understand our processes and timelines.
Domestic Shipping:
- Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
- Shipping Time: Once your order is processed, it will be shipped within 3-7 business days, depending on your location.
- Shipping Charges: We offer free shipping on all domestic orders.
- Shipping Carriers: We partner with reputed courier services to ensure your order reaches you safely and promptly.
International Shipping:
- Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
- Shipping Time: International shipping typically takes 7-21 business days, depending on the destination country and customs processing times.
- Shipping Charges: Shipping charges for international orders are calculated based on the destination and weight of the package. The exact shipping fee will be displayed at checkout.
- Customs and Duties: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more information.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the courier’s website.
- If you do not receive your tracking information within 3 days of placing your order, please contact our customer service team for assistance.
Address Information:
- Please ensure that you provide accurate and complete shipping information. Falguni Shankar is not responsible for delays or mis deliveries resulting from incorrect or incomplete addresses.
- If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes to shipping information once an order is processed.
Delivery Issues:
- If your order is delayed or lost in transit, please contact our customer service team. We will work with the courier service to resolve the issue and ensure you receive your order.
- If your package arrives damaged, please retain all packaging materials and contact us immediately. We will provide instructions for returning the damaged items and arrange for a replacement.
Contact Us:
If you have any questions or concerns about our shipping policy, please feel free to contact us at falgunishankar.shop@gmail.com or call/whatsapp our customer service team at +91-8639117652. We are here to assist you and ensure a smooth shopping experience.
Thank you for shopping with Falguni Shankar. We appreciate your business and strive to provide you with the best service possible.